Summary
I WAS interested to read Mrs L E Johnson's letter (My Extra Debits, 17.04.08) because what is happening to her is symptomatic of the way society is going.
It is in the direction of the way commercial organisations see it efficient for the conduct of their affairs and we, the supposed customers, have to adapt or pay the consequences.See the full content of this document
Extract
Letter: Your Say - Now Customer Always Wrong
It once could be said that the customer is ...
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