Summary
Shoddy customer service is provoking a consumer backlash against British businesses, a report out today warns.
Aggressive sales pitches and call-centres are two factors causing "service rage" among customers, according to the National Consumer Council (NCC).See the full content of this document
Extract
Brush Up On Service or Face a Backlash
British businesses risk losing money because of poor cu...
See the full content of this document
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