Brush Up On Service or Face a Backlash

Summary


Shoddy customer service is provoking a consumer backlash against British businesses, a report out today warns.

Aggressive sales pitches and call-centres are two factors causing "service rage" among customers, according to the National Consumer Council (NCC).

See the full content of this document

Extract


Brush Up On Service or Face a Backlash

British businesses risk losing money because of poor cu...

See the full content of this document

Sponsored links




ver las páginas en versión mobile | web

ver las páginas en versión mobile | web

© Copyright 2012, vLex. All Rights Reserved.

Contents in vLex United Kingdom

Explore vLex

For Professionals

For Partners

Company